SR: Good afternoon. Learning Software. This is Rose speaking. How can I help you
C: Hello Rose, my name is Michael Burrows, I wrote you an email the other day about software for our school.
SR: Ah yes, good afternoon Mr Burrows. Now, as I remember, you are looking for some computer software to use in after-school tutorials for your students
C: Yes, that’s right. I’m a teacher at a secondary school, and I’m starting up a program to help some of the kids improve their maths scores.
SR: OK, great. You mean, you’ll use the software on maths class I should let you know that we have two pricing schemes. One is for personal use, and the other is for use at educational institutions. The prices for institutional use are higher, of course, but it means that any student at your school will be able to use the software.
C: Yes, I understand. I’ll be interested in that one then. Now, what kinds of program would you recommend
SR: Well, first of all, tell me something about your students and their learning needs.
C: Ah, of course. Well, they are all in their last year of school, 16—17 years old, and are worried about the college entrance examinations that they will have to take at the end of this year. It’s not that they are doing poorly in maths; it’s more that they want extra practice. We are thinking of spending about three hours a week in the afternoon, for about, erm, four or five months.
SR: I think we have just the thing. Let me show you.

Where does the conversation happen().