单项选择题
（）is one of functions in logistics, which can deliver goods to customer directly by order in the most economic way.
A.Transportation
B.Distribution
C.Sending goods
D.carrying goods
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（）is software about the relation between the customer and the supplier in marketing.
A.CustomerRelationshipManagement（CRM） ；
B.CustomerService ； ；
C.Salesplanning ； ；
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单项选择题
If the goods is damaged or lost in the process of logistics, the shipper can（）to the carrier.
A.claim
B.ask for pay
C.sue
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（）is the function of loading goods in pallet and wrapping it.
A.package
B.Containerization
C.palletizing
D.sorting
